Help & support
How can we help?
Answers to the common questions, the method explained in full, and a real inbox for anything else.
Three ways to get help
FAQ
Quick answers about pairing, passwords, devices and what HushHush does and does not protect.
Read the FAQHow it works
Pairing, the four-cipher cascade, forward secrecy, your HushHush on the device and the duress password, step by step.
Open the methodEmail support
Bugs, security concerns, anything the FAQ does not cover. A founder reads every message.
support@thehushhush.comFrequently asked questions
Does HushHush replace WhatsApp or Signal?
No. It is an encryption layer that rides on top of them. You type in HushHush, it encrypts the text on your phone, and you send the result through any app. The other person decrypts it in their HushHush.
How do I add someone?
Open HushHush, add a contact, and scan each other's QR code in person. That one scan creates the shared keys. Choosing Ultra Secure adds post-quantum keys; it needs a two-way scan and is fixed for the life of that contact.
What happens if I forget my password?
There is no recovery, by design. HushHush never stores your password, so nobody can reset it, including us. Store it somewhere safe and offline.
Is my data stored on your servers?
No. There is no HushHush server, account or cloud. Keys, contacts and messages live only inside your HushHush on your phone.
Can I use HushHush on more than one device?
Each phone has its own HushHush. To message the same contact from a new phone, pair again with a new QR scan.
What is a duress password?
An optional second password. Enter it under pressure and HushHush opens a decoy with its own contacts and conversations, or wipes the real store, depending on what you chose. Real and decoy are encrypted identically.
Why did a message fail to decrypt?
Usually one of three things: the ciphertext was not copied whole (SMS and some apps split long messages, so copy every part), it was pasted into the wrong contact's chat, or the two phones were re-paired and one side still has the old pairing. Pairing again in person fixes the last one.
Does HushHush hide who I talk to?
No. It protects the text of the message. The carrying app and your network still see who messaged whom, when, and how long the ciphertext is.
Wondering whether a specific app is private? The Why HushHush pages answer that for Slack, Telegram, WhatsApp, Teams, SMS and more.